What went wrong unexpectedly? Let’s talk about the warranty.
ROUGH JADE LOGISTICS CORP , we are committed to putting customer experience and satisfaction first. We do extensive testing to try and prove the life safety of our products, but we’ve learned that anything can happen in the real world – so if you run into any issues, we’ve provided the following to help to help you with any issues you may be facing.

Initial Warranty. Seller warrants to Buyer that the Products manufactured by Seller will be free from defects in material and workmanship for a period not exceeding two (2) years from the date Buyer receives the Products from Seller (the “Initial Warranty”).
EXCLUSIONS: The initial warranty does not cover repairs, replacements or alterations caused by accident, misuse, use of plug adapters or transformers, improper installation or operation, unauthorized or improper repairs, replacements or alterations (including but not limited to those made by persons other than Seller’s employees or authorized representatives) product damage caused by failure to provide proper maintenance, improper use or misuse of the product, or failure to follow written instructions or operating instructions. Water damage and the use of deionized water are not covered under warranty. Buyer must return the purchase record of the Product to Seller or one of Seller’s authorized representatives within 730 days from the date Buyer receives the Product from Seller for the purpose of making a claim under the initial warranty.
Governing Law. The terms of the warranty and all questions regarding its validity, interpretation, performance and enforcement shall be construed in accordance with and governed by the substantive laws of the State of Texas.
Shipping. Seller will arrange and pay for shipping and handling charges for returning the equipment to Seller. Seller will arrange and pay for shipping and handling to return the Equipment to Buyer.
business use. This system is not covered under warranty if used in a commercial environment.
ROUGH JADE LOGISTICS CORP Vacuum Sealer 5 Years Limited Warranty
ROUGH JADE LOGISTICS CORP warrants that this product will be free from defects in material and workmanship for a period of five (5) years from the date of purchase. Seller will, at its option, repair or replace this product or any component of the product found to be defective during the warranty period. Replacements will be made with new or remanufactured products or components. If the product is no longer available, it may be replaced with a similar product of equal or higher value. This is your exclusive warranty. Do not attempt to repair or adjust any electrical or mechanical function of this product. Failure to do so will void this warranty. This warranty is valid to the original retail purchaser from the date of the first retail purchase and is non-transferable.

exclude

This warranty does not cover the following:

Normal wear and tear of parts.
Products with original serial numbers that have been removed, altered, or cannot be easily determined.
The product has been transferred from its original owner to another party.
Products purchased “as is” are not covered by this warranty.
Food loss due to any product failure.
Products for use in commercial environments.
No service calls involving faults or defects in materials or workmanship, or equipment other than ordinary household use or use not in accordance with the instructions provided.
Damage caused by service performed by Seller or anyone other than an authorized Seller Service Center; use of parts other than genuine or obtained from someone other than an authorized service company; or external causes such as abuse, neglect, misuse, Use contrary to operating instructions, power shortage, accident, fire or acts of God such as fire, flood, hurricane and tornado.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
Customer’s sole and exclusive remedy under this limited warranty shall be repair or replacement of the product specified herein. Claims based on implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this warranty or the shortest period permitted by law, but not less than five years. ROUGH JADE LOGISTICS CORP shall not be liable for consequential or incidental damages (such as property damage and incidental charges) arising out of a breach of this written limited warranty or any implied warranty. Some states, provinces and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the duration of implied warranties, so these limitations or exclusions may not apply to you. This written warranty gives you specific legal rights. You may also have other rights that vary from state to state, province to province, and jurisdiction to jurisdiction.

If you need service:
Keep the original sales receipt. Proof of purchase is required for warranty performance. If services are performed, it is in your best interest to obtain and retain all receipts. Service under this warranty must be obtained by contacting ROUGH JADE LOGISTICS CORP at the address or phone number below.

Seller will arrange and pay for shipping and handling charges for returning the equipment to Seller. Seller will arrange and pay for shipping and handling to return the Equipment to Buyer.

2 year warranty on ROUGH JADE LOGISTICS CORP cookware containers
ROUGH JADE LOGISTICS CORP (“Seller”) warrants that this product will be free from defects in material and workmanship for a period of two (2) years from the date of purchase. Seller will, at its option, repair or replace this product or any component of the product found to be defective during the warranty period. Replacements will be made with new or remanufactured products or components. If the product is no longer available, it may be replaced with a similar product of equal or higher value. This is your exclusive warranty. Do not attempt to repair or adjust any electrical or mechanical function of this product. Failure to do so will void this warranty. This warranty is valid to the original retail purchaser from the date of the first retail purchase and is non-transferable. Buying a ROUGH JADE LOGISTICS CORP product from an unauthorized dealer will void the warranty.

exclude

This warranty does not cover the following:

Normal wear and tear of parts.
The product has been transferred from its original owner to another party.
Products purchased “as is” are not covered by this warranty.
Food loss due to any product failure.
Products for use in commercial environments.
Damage caused by service performed by the seller or anyone other than an authorized seller service center; use of parts other than genuine ROUGH JADE LOGISTICS CORP or parts obtained from someone other than an authorized service company; or external causes such as abuse, neglect, misuse , use contrary to operating instructions, power shortages, accidents, fires or acts of God such as fire, floods, hurricanes and tornadoes.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
Customer’s sole and exclusive remedy under this limited warranty shall be repair or replacement of the product specified herein. Claims based on implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this warranty or the shortest period permitted by law, but not less than two years. ROUGH JADE LOGISTICS CORP shall not be liable for consequential or incidental damages (such as property damage and incidental charges) arising out of a breach of this written limited warranty or any implied warranty. Some states, provinces and jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the duration of implied warranties, so these limitations or exclusions may not apply to you. This written warranty gives you specific legal rights. You may also have other rights that vary from state to state, province to province, and jurisdiction to jurisdiction.

If you need service:

Keep the original sales receipt. Proof of purchase is required for warranty performance. If services are performed, it is in your best interest to obtain and retain all receipts. Service under this warranty must be obtained by contacting ROUGH JADE LOGISTICS CORP at the address or phone number below.

Seller will arrange and pay for shipping and handling charges for returning the equipment to Seller. Seller will arrange and pay for shipping and handling to return the Equipment to Buyer.